We have a strong affection for our products, and we believe that you will share the same sentiment. Therefore, we are providing a 30-day return period.  If you are not fully satisfied with the product, you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, click this link:  JHB MarketPlace Returns

On the login page that opens, enter the email used during your purchase and a verification code will be sent to that email.  Upon entering the code you will be redirected to your order history.  Click on the product that you would like to return, locate the "Request Return" button on the right side of the page and follow the steps.

If your return is accepted, acceptance can take up to 48hours to process, a return shipping label will be provided by email.  Then it is up to the customer to package and send items. Items sent back to us without first requesting a return will not be accepted.

Refunds
Once we’ve received and inspected your return, and if approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at jhb@jhbmarketplace.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.